Account Management

Account Management (SMS): Summary Reports

Audio Database

Blocking Callers to Your Virtual Number Service

Blocking Withheld Numbers to your Virtual Number

Call Recording Playback Guide

Call Recording: Setting Up a New User

Call Reports

Create New Users

Creating Email Groups

Important notice for routing Virtual Number calls to Ireland

Mid Call Transfer

Missed Call Alerts (VN)

Number Manager 1 - Managing Numbers

Number Manager 2 - Requesting New Numbers

One-2-Many - 1. Basic Setup

One-2-Many - 2. Adding Additional Features

One-2-Many - 3. Alternative Routing

One-2-Many - 4. Special Dates

Outbound Call Recording

Queuing - 1. Queue Configuration

Queuing - 2. Assigning Numbers

RNP Common Settings

UK & International Virtual Numbers

Virtual Reception - Disaster Recovery

Virtual Receptionist - Configure Special Dates

Virtual Receptionist - Loading Sound Files

Voice-2-Email

Voicemail (VN)

Working Hours (VN)

Active iPBX - Extension Activation Email

Active iPBX - User/Extension Voicemail Service

Active iPBX Calls Policy

Active iPBX Feature Codes

Business Portal - Administrator Guide

Business Portal - Employee User Guide

Call Queue - Call Distribution Options

Call Recording Portal User Guide

Calling Emergency Services from Active iPBX

Change an Agents Call Queue Status via the Management Portal - User Guide

Changing Site Level Working Hours

Contact Directory

How to Create Call Pick up Groups

How to Use Pause & Resume (Call Recording feature)

How to change a user's Application Password

How to re-name an Active iPBX user extension

Put Active iPBX calls on hold and pick up from another extension (Call Park)

Signing Staff In and Out of Queues

Sound File Format for Active iPBX

Using the Agent Sign In/Out Feature

Webex - How to Forward your Calls

Webex - How to Pick up a call

Webex - How to Transfer a Call

Webex - How to record a personal greeting

Webex - Sign In/Out from Desktop App

Webex - Sign In/Out from Smartphone App

Webex App: Quick Start Guide

Webex Teams & Spaces

Webex for BroadWorks User guide

Webex: Setting up the Desktop App

Webex: The Difference between Spaces and Teams

What is Active iPBX

iCall Reporting - Contact Group Summary

Active Pay Assist: Creating a Database

Active Pay: Manual Database Management

ActivePay - Customer Database API

ActivePay / BCH PCI AoC and ASV

ActivePay Union - Live Call Card Payment Solution

Enable Stripe Account for MOTO Payments

Payment Gateway Integrations

Payment Gateway Test Card Numbers

Payment Line Transaction Reports

Virtual Terminal Overview

Virtual Terminal iFrame Integration Guide V2

XML Transaction Report Guide

Adds & Changes

Openreach FTTP New Service Self Install Help Guide

Setup Remote Access to the Sky Business Hub

Data Capture & Transcription - Changing Schedules

Data Capture & Transcription: Creating Export Form

Data Capture and Transcription: Exporting Records

IVR Data Capture - Assign Number to a Campaign

Transcribing Data

Setting up Mail on an iPhone or iPad

Remove Spaces in Spreadsheet

Email 2 Fax

Fax 2 Email

Basic Script Template for Post Call Survey

IVR Post Call Survey - Creating the CSAT Report

IVR Post Call Survey Solution

How Does TravelFree & TravelPlus Work?

How Does World Travel Select Work?

What Does 'Roam Like at Home' Mean?

What is Modified Stock?

Multi Factor Authentication - User Guide

New MFA - Test Service

Bank Holiday Outgoing Message

Call Whispers

Christmas Holiday Outgoing Message

Comfort Messages

Greeting Messages

IVR Card Payment Line Prompts

IVR Payment Line - Whispers

Menu Options

Miscellaneous Prompts

Voicemail Greetings - Busy No Answer

Voicemail Greetings - Out of Hours

SMS Appointments User Guide

Creating Groups in SMS Broadcast

Creating Templates

How to Send an SMS Broadcast

How to Setup Email to SMS Service

Including an 'Opt Out' in Your Broadcast Message

SMS Batch API – REST Interface Specification

SMS Broadcast - Changing the Originator

SMS Broadcast for Rugby Clubs

SMS Broadcast for Schools and Nursery's

SMS Prepay Credits Pricing

Closing your SMS Desk service for the winter.

Intelligent Automated Replies

SMS Desk - Blacklisting Numbers

SMS Desk - Re-opening your service (Holiday Parks)

SMS Desk - System Alerts

SMS Desk: Auto Reply

What is a 'modified' Mobile Phone ?

Webex & 3CX Softphone Troubleshooting Guide

What is SIP-ALG and when should it be disabled?

How to register and de-register a Yealink cordless handset

Call Queue Average Wait Time Data

iCall Reporting - Glossary

iCall Suite Reports Catalogue

iCall Suite: Department Reporting