Active Inbound

Active Inbound is a high capacity hosted IVR platform used to provided services such as Virtual Phone Numbers, Menu Options, Call Recording, Data Capture & Voicemail and Secure Card Payment systems.

30 articles by 2 authors

Active iPBX

Active iPBX is a hosted business telephone system designed for the modern working environment. In addition to being a first class office telephone system Active iPBX has all the features required to support a remote workforce whilst also being an excellent platform for small Contact Centres.

33 articles by 2 authors

ActivePay

ActivePay is our brand for a range of PCI-DSS level 1 compliant Card Payment Processing systems. Designed to provide the highest level of security when taking card payments over the telephone.

12 articles by 2 authors

Adds & Changes

Here you will find an overview of the circumstances in which we charge for service changes, together with an explanation of why these charges apply.

1 article by 1 author

Broadband Services

2 articles by 1 author

Data Capture & Transcription Service

A unique IVR Data Capture Service for taking orders via IVR 24/7. Bolt-On secure card payment processing and Agent Screen for Transcription. Frequently used for capturing names and address as part of the fulfilment process for sending out brochures. Also used for taking orders for products with a single low value price point.

5 articles by 1 author

Email Services

Teleproject UK are resellers for Krystal Hosting and in certain circumstances may provide email accounts to customers.

1 article by 1 author

Frequently Asked Questions

1 article by 1 author

Hosted Fax Solutions

Even in 2021 there are still industry sectors that use FAX. To support these businesses we offer both Fax 2 Email and Email 2 Fax services.

2 articles by 1 author

Hosted IVR Solutions

Teleproject UK provides fully managed Hosted IVR services that make it easy for callers to reach the right person quickly. We design and build clear menu systems tailored to your business, handle the recording of professional prompts and manage all routing, including time of day and out of hours options. Whether you need a simple menu or a more advanced setup, we take care of everything so your callers enjoy a smooth, efficient experience.

3 articles by 1 author

IP Handsets

Yealink are our preferred range of IP Handsets. We find them to be easy to use, well made with high quality audio.

11 articles by 2 authors

Mobile Freedom SIM Only

If you have a question about the O2 or Vodafone tariff that you have with us you may well find the answer here. If not we are on hand during office hours Mon to Fri to help. simply call 0800 316 8605 (option 2) or email support@teleproject-uk.com

3 articles by 1 author

Mobile Phone Hardware

At Teleproject UK we offer mobile phone hardware on a purchase or lease basis. You can buy a single handset or hundreds.

1 article by 1 author

Multi Factor Authentication

Multi Factor Authentication (MFA) solutions for businesses looking to add an additional layer of security to their web based services. Authentication my text message or outbound call to deliver a one time use PIN.

2 articles by 1 author

Payment Phone

Payment Phone is a Hosted Phone System built on a PCI-DSS level 1 compliant platform. Payment Phone is the ideal solution for taking card payments over the telephone in a manner that protects your customer's sensitive card data, your staff and your business reputation.

21 articles by 1 author

Pre-recorded Audio Files

Over time we have gathered a selection of generic audio files that have been professionally recorded by a female voiceover artist. These can be used in-conjunction with our Virtual Number/IVR services and the Active iPBX phone system.

11 articles by 2 authors

SMS Appointments

SMS Appointments is a browser based application for sending text messages to confirm appointments whilst also scheduling an automatic reminder text message. The flexible and dynamic design means this service can be used by businesses in many sectors.

1 article by 1 author

SMS Broadcast

SMS Broadcast is business text messaging application. Text message broadcasts can be managed and sent using the online portal or you can make use of our simple API to integrate with your CRM

10 articles by 2 authors

SMS Desk

Two way text message system from Teleproject UK that is widely used within the Holiday Park industry, although can be adapted to use in any sector.

6 articles by 2 authors

Tech Store

www.TheTechStore.biz

1 article by 1 author

Teleproject UK Tech Giveaways

1 article by 1 author

Troubleshooting Guides

In this section we will post articles to help you resolve technical issues with IP Handsets, IP Softphones, Phones Lines, Broadband, Routers and Mobile SIMs.

2 articles by 2 authors

Yealink IP Phone Help

Here you will find Hints and Tips for the Yealink Phones that we provided with the Active iPBX hosted phone system.

2 articles by 1 author

iCall Call Reports & Analytics

Here you will find useful snippets of information about the iCall Report and iCall Premier Report versions of this industry leading call analytics software. iCall is available as a Site Level Bolt-On for customers of the Active iPBX hosted phone system.

4 articles by 2 authors