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How to register and de-register a Yealink cordless handset | What is SIP-ALG and when should it be disabled? | Webex: The Difference between Spaces and Teams
3CX Hosted
Recording Personalised Voicemail Greeting
Troubleshooting 3CX App
Active Inbound
Account Management
Account Management (SMS): Summary Reports
Audio Database
Blocking Callers to Your Virtual Number Service
Call Recording Playback Guide
Call Recording: Setting Up a New User
Call Reports
Create New Users
Creating Email Groups
Important notice for routing Virtual Number calls to Ireland
Mid Call Transfer
Missed Call Alerts (VN)
Number Manager 1 - Managing Numbers
Number Manager 2 - Requesting New Numbers
Number Translation Service (NTS) - 1. Basic Setup
Number Translation Service - 2. Alternative Routing
Number Translation Service - 3. Adding Voicemail
Number Translation Service - 4. Alternate Service Plans
Number Translation Services 5 - Special Dates
One-2-Many - 1. Basic Setup
One-2-Many - 2. Adding Additional Features
One-2-Many - 3. Alternative Routing
One-2-Many - 4. Special Dates
Outbound Call Recording
Queuing - 1. Queue Configuration
Queuing - 2. Assigning Numbers
RNP Common Settings
UK & International Virtual Numbers
Virtual Reception - Disaster Recovery
Virtual Receptionist - Configure Special Dates
Virtual Receptionist - Loading Sound Files
Voice-2-Email
Voicemail (VN)
Working Hours (VN)
Active iPBX
Active iPBX - Extension Activation Email
Active iPBX - User/Extension Voicemail Service
Active iPBX Calls Policy
Active iPBX Feature Codes
Business Portal - Administrator Guide
Business Portal - Employee User Guide
Call Queue - Call Distribution Options
Call Recording Portal User Guide
Calling Emergency Services from Active iPBX
Changing Site Level Working Hours
Contact Directory
How to Create Call Pick up Groups
How to change a user's Application Password
How to re-name an Active iPBX user extension
Put Active iPBX calls on hold and pick up from another extension (Call Park)
Signing Staff In and Out of Queues
Sound File Format for Active iPBX
Using the Agent Sign In/Out Feature
Webex - How to Forward your Calls
Webex - How to Pick up a call
Webex - How to Transfer a Call
Webex - How to record a personal greeting
Webex - Sign In/Out from Desktop App
Webex - Sign In/Out from Smartphone App
Webex App: Quick Start Guide
Webex Teams & Spaces
Webex for BroadWorks User guide
Webex: Setting up the Desktop App
Webex: The Difference between Spaces and Teams
What is Active iPBX
ActivePay
Active Pay Assist: Creating a Database
Active Pay: Manual Database Management
ActivePay - Customer Database API
ActivePay Union - Live Call Card Payment Solution
Enable Stripe Account for MOTO Payments
Payment Gateway Integrations
Payment Gateway Test Card Numbers
Payment Line Transaction Reports
Virtual Terminal Overview
Virtual Terminal iFrame Integration Guide V2
XML Transaction Report Guide
Data Capture & Transcription Service
Data Capture & Transcription - Changing Schedules
IVR Data Capture - Assign Number to a Campaign
Frequently Asked Questions
Remove Spaces in Spreadsheet
Headsets
Jabra Evolve 65T - UC Ear buds
Jabra Evolve SE20 UC Mono
Jabra Evolve2 65 - UC Mono
Yealink UH33 Mono Headset
Yealink YHS33 Mono Headset
Hosted Fax Solutions
Email 2 Fax
Fax 2 Email
IP Handsets
Quick Start Guides
W53P & W53H Quick Start Guide
Yealink Accessories
DD10K - Yealink DECT USB Dongle
EXP43 Color Expansion Module
RT30 - DECT Repeater
WF40 - Wi-Fi USB Dongle
Yealink IP Handsets
Yealink CP920 Conference Phone
Yealink CP960 Conference Phone
Yealink T31G IP Handset
Yealink T4 U Range Side by Side Specs
Yealink T43U IP Handset
Yealink T46U IP Handset
Yealink T48U IP Handset
Yealink T53 IP Handset
Yealink T53W IP Handset
Yealink T54W IP Handset
Yealink T57W IP Handset
Yealink W53P Wireless DECT Handset & Base Station
Yealink W56H Wireless DECT Handset
Yealink W56P - SIP Cordless Phone System
Mobile Freedom SIM Only
How Does TravelFree & TravelPlus Work?
How Does World Travel Select Work?
What Does 'Roam Like at Home' Mean?
Mobile Phone Hardware
What is Modified Stock?
Multi Factor Authentication
Multi Factor Authentication - User Guide
New MFA - Test Service
Payment Phone
Payment Phone Overview
Overview
Softphone User Guides
Payment Phone Download
Payment Phone Setup
Payment Phone Userguide
System Admin Controls
Direct Destinations
Global Settings
Managing Destinations
Taking Payments
Sending SMS payment links
User Control Dashboard
Call Control
Call Controls (Hold & Transfer Options)
Call Divert
Call History
Call Monitoring
Colleagues
Company Contacts
Sending and receiving SMS
User Extensions
Voicemails
Your Contacts
Your Details
Pre-recorded Audio Files
Bank Holiday Outgoing Message
Call Whispers
Christmas Holiday Outgoing Message
Comfort Messages
Greeting Messages
IVR Card Payment Line Prompts
IVR Payment Line - Whispers
Menu Options
Miscellaneous Prompts
Voicemail Greetings - Busy No Answer
Voicemail Greetings - Out of Hours
SMS Appointments
SMS Appointments User Guide
SMS Broadcast
Creating Groups in SMS Broadcast
Creating Templates
How to Send an SMS Broadcast
How to Setup Email to SMS Service
Including an 'Opt Out' in Your Broadcast Message
SMS Batch API – REST Interface Specification
SMS Broadcast - Changing the Originator
SMS Broadcast for Schools and Nursery's
SMS Prepay Credits Pricing
SMS Desk
SMS Desk - Blacklisting Numbers
SMS Desk - Re-opening your service (Holiday Parks)
SMS Desk - System Alerts
SMS Desk: Auto Reply
Troubleshooting Guides
Webex & 3CX Softphone Troubleshooting Guide
What is SIP-ALG and when should it be disabled?
Yealink IP Phone Help
How to register and de-register a Yealink cordless handset
iCall Call Reports & Analytics
Call Queue Average Wait Time Data
iCall Reporting - Glossary
iCall Suite Reports Catalogue
iCall Suite: Department Reporting
3CX Hosted from Teleproject UK is a leading Office Telephone System. Entirely software based and incorporating Calls, Video, Screen Share, Meetings and Chat. 3CX Hosted is a flexible Unified Communications & Collaboration system.
2 articles by 1 author
Active Inbound is a high capacity hosted IVR platform used to provided services such as Virtual Phone Numbers, Menu Options, Call Recording, Data Capture & Voicemail and Secure Card Payment systems.
34 articles by 2 authors
Active iPBX is a hosted business telephone system designed for the modern working environment. In addition to being a first class office telephone system Active iPBX has all the features required to support a remote workforce whilst also being an excellent platform for small Contact Centres.
30 articles by 2 authors
ActivePay is our brand for a range of PCI-DSS level 1 compliant Card Payment Processing systems. Designed to provide the highest level of security when taking card payments over the telephone.
11 articles by 2 authors
A unique IVR Data Capture Service for taking orders via IVR 24/7. Bolt-On secure card payment processing and Agent Screen for Transcription. Frequently used for capturing names and address as part of the fulfilment process for sending out brochures. Also used for taking orders for products with a single low value price point.
1 article by 1 author
Our customer service and contact centre clients generally prefer to use Headsets when on a call as it leaves both hands free for typing. Here we have a small selection of headsets that we have tried and recommend.
5 articles by 1 author
Even in 2021 there are still industry sectors that use FAX. To support these businesses we offer both Fax 2 Email and Email 2 Fax services.
Yealink are our preferred range of IP Handsets. We find them to be easy to use, well made with high quality audio.
19 articles by 2 authors
If you have a question about the O2 or Vodafone tariff that you have with us you may well find the answer here. If not we are on hand during office hours Mon to Fri to help. simply call 0800 316 8605 (option 2) or email support@teleproject-uk.com
3 articles by 1 author
At Teleproject UK we offer mobile phone hardware on a purchase or lease basis. You can buy a single handset or hundreds.
Multi Factor Authentication (MFA) solutions for businesses looking to add an additional layer of security to their web based services. Authentication my text message or outbound call to deliver a one time use PIN.
Payment Phone is a Hosted Phone System built on a PCI-DSS level 1 compliant platform. Payment Phone is the ideal solution for taking card payments over the telephone in a manner that protects your customer's sensitive card data, your staff and your business reputation.
21 articles by 1 author
Over time we have gathered a selection of generic audio files that have been professionally recorded by a female voiceover artist. These can be used in-conjunction with our Virtual Number/IVR services and the Active iPBX phone system.
SMS Appointments is a browser based application for sending text messages to confirm appointments whilst also scheduling an automatic reminder text message. The flexible and dynamic design means this service can be used by businesses in many sectors.
SMS Broadcast is business text messaging application. Text message broadcasts can be managed and sent using the online portal or you can make use of our simple API to integrate with your CRM
9 articles by 2 authors
Two way text message system from Teleproject UK that is widely used within the Holiday Park industry, although can be adapted to use in any sector.
4 articles by 2 authors
In this section we will post articles to help you resolve technical issues with IP Handsets, IP Softphones, Phones Lines, Broadband, Routers and Mobile SIMs.
2 articles by 2 authors
Here you will find Hints and Tips for the Yealink Phones that we provided with the Active iPBX hosted phone system.
Here you will find useful snippets of information about the iCall Report and iCall Premier Report versions of this industry leading call analytics software. iCall is available as a Site Level Bolt-On for customers of the Active iPBX hosted phone system.
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