Active iPBX

33 articles

Active iPBX - Extension Activation Email

Hi New Customer, Your Active iPBX service has been updated. Please keep this email safe and secure for your reference; it contains information on how to access and use your service. Your Phone Number…

Updated by Tech Support

Active iPBX - User/Extension Voicemail Service

How do I set up, access and manage voicemail?. Active iPBX from Teleproject UK uses the BT 1571 voicemail system so you may find aspects of the service familiar. You can configure your voicemail sett…

Updated by Tech Support

Active iPBX Calls Policy

Active iPBX Hosted Mobile Seat Licence. Active iPBX from Teleproject UK Hosted Mobile Seat Licenses include Free calls to UK 01/02 and 03 numbers and UK Mobile Networks (FM1, FM3, FM4, FM5 and FM6).…

Updated by Tech Admin

Active iPBX Feature Codes

Active iPBX from Teleproject UK has a range of Feature Codes. Automatic Callback Deactivation #8 Call Bridge *15 Call Director E164 Dialling *14 Call Forwarding Always Activation *72 Call Forwarding…

Updated by Tech Support

Business Portal - Administrator Guide

The Active iPBX Administrator Guide gives an overview of the structure of the Active IPBX phones system and is intended to be a pre-installation guide.

Updated by Tech Support

Business Portal - Employee User Guide

Each user of the Active iPBX hosted telephone system can manage their own extension if they are given login credentials for the management portal.

Updated by Tech Support

Call Queue - Call Distribution Options

Call Centre Call Distribution Methods.. Active iPBX from Teleproject UK provides the option for queuing inbound calls Note: Call Centres are often referred to as Call Queues, they are the same thing!…

Updated by Tech Support

Call Recording Portal User Guide

Active iPBX from Teleproject UK has a comprehensive Call recording portal, and this guide demonstrates how to Access recordings through your admin login. Login with your Administrator Access. Then Se…

Updated by Tech Admin

Calling Emergency Services from Active iPBX

Active iPBX from Teleproject UK: Calling Emergency Services Overview.. When a call is made to the emergency services by dialling 999 or 112 the call is forwarded to, and then answered by call handlin…

Updated by Tech Support

Change an Agents Call Queue Status via the Management Portal - User Guide

Here are the steps to change a user or agent’s status to Signed Out, Signed In, Available or Unavailable via the management portal. Step 1. Go to the management portal and log in using your credentia…

Updated by Tech Support

Changing Site Level Working Hours

Active iPBX from Teleproject UK enables you switch your main service to out of hours operation. Go to https:// bp.activeipbx.com Enter your login credentials, as supplied by your Account Manager and…

Updated by Tech Admin

Contact Directory

Active iPBX, the hosted office phone system from Teleproject UK, has the ability to store Group and/or Personal Directories. Firstly you will need to create and format your Directory. Create a new Ex…

Updated by Tech Admin

How to Create Call Pick up Groups

This document details how to create Pick up Groups in Active Inbound from Teleproject UK, Log in to the Active iPBX Business Portal. Then select the Site in which you wish to add the Pickup Group We…

Updated by Tech Admin

How to Use Pause & Resume (Call Recording feature)

Record Always with Pause/Resume. To pause the call recording using a Yealink device, follow these steps: Push the Hold key on your Device. For cordless handset only: Once the call is on hold, select…

Updated by Tech Support

How to change a user's Application Password

One of the most common requests our Support Desk team get is to let an Active iPBX phone system user know their password for the Webex or Go Integrator applications. This is known as the 'application…

Updated by Tech Support

How to re-name an Active iPBX user extension

Active iPBX from Teleproject UK: Rename Extension. Another common request our Support Desk team gets is to change the name of an Active iPBX user extension This is a very simple change to make if you…

Updated by Tech Support

Put Active iPBX calls on hold and pick up from another extension (Call Park)

You can ‘park’ a single Active iPBX call while you make and receive calls (or use other features). Then you can pick the call up from any extension on your site. How do I use Call Park? How to park a…

Updated by Tech Support

Signing Staff In and Out of Queues

If you have Management/Admin Access to your Active iPBX Account you can log your staff In and Out of Call Queues. This is particularly useful if a staff member doesn't log out before going for a brea…

Updated by Tech Admin

Sound File Format for Active iPBX

To edit your Sound file you will need to download Audio Converter Software. Audacity is a free open source solution which can be downloaded HERE Open Audacity and select your file from your PC by sel…

Updated by Tech Admin

Using the Agent Sign In/Out Feature

Active iPBX - Agent Sign In/Out Feature If as part of your Active iPBX Site configuration you have Call Centres (call queues) enabled you may want some or all of your team to be able to Sign In and O…

Updated by Tech Support

Webex - How to Forward your Calls

Click Call Settings in bottom left of Webex window then select Open Call preferences. Click the + (plus) button and type the number into the box. Repeat the process to add alternative numbers. From t…

Updated by Tech Admin

Webex - How to Pick up a call

If all the extensions are in the same pickup group, an inbound call can be picked up from any extension. When a phone is ringing type *98 into the number bar in the Webex calling app and press send.…

Updated by Tech Admin

Webex - How to Transfer a Call

To transfer a call, click the 3 dots in a circle at the bottom of the Webex window. Select transfer, enter the 4 digit extension or external number and click consult and send. Announce the call when…

Updated by Tech Admin

Webex - How to record a personal greeting

From the Webex Calling screen dial 1571 and press send. (alternatively select the voicemail tab and then click the blue 'call voicemail' button) Press 2 to change your personal options. Follow the pr…

Updated by Tech Admin

Webex - Sign In/Out from Desktop App

If you are a Contact or Customer Service agent using the new Webex application to make and receive calls, the steps below are designed to show you how to login/out from the call queues using the Desk…

Updated by Tech Support

Webex - Sign In/Out from Smartphone App

If you are a Contact or Customer Service agent using the new Webex application to make and receive calls, the steps below are designed to show you how to login/out from the call queues using the Smar…

Updated by Tech Admin

Webex App: Quick Start Guide

Some screenshots/features may differ slightly, depending on the app version you are using.. Webex App with calling overview. Calling is integrated into the Webex app, so you can call your co-workers…

Updated by Tech Admin

Webex Teams & Spaces

Webex for BroadWorks | Spaces and Teams In the Webex App, all your work takes place within spaces and teams. Here you can send messages, make calls, have video meetings, and share files and whiteboar…

Updated by Tech Support

Webex for BroadWorks User guide

Webex for BroadWorks is a secure Collaboration System for Active iPBX users which includes Video Meetings and Presentations, Screen Sharing and Instant Messaging (IM) plus presence of your colleague'…

Updated by Tech Support

Webex: Setting up the Desktop App

Here are the instructions to set up your new Webex Desktop Softphone application. Before starting this process, if you have previously been using the Office UC application then please uninstall Offic…

Updated by Tech Admin

Webex: The Difference between Spaces and Teams

Webex Teams and Spaces integrate messaging, attachments, participant management, video calls and white-boarding in one application. Spaces. Spaces are digital workspaces/virtual rooms which enable pe…

Updated by Tech Admin

What is Active iPBX

Active iPBX is a hosted communications service, based on a core network that is managed behind the scenes by BT’s network engineering team to ensure the service is always available. It provides all t…

Updated by Tech Support

iCall Reporting - Contact Group Summary

Contact Group Summary and Detail Reports:. Contact groups can be reported on in a group summary report or as a detailed report showing a breakdown of all calls to a group. These reports can be filter…

Updated by Tech Support