Active iPBX

29 articles

Active iPBX - Extension Activation Email

Hi New Customer, Your Active iPBX service has been updated. Please keep this email safe and secure for your reference; it contains information on how to access and use your service. Your Phone Number…

Updated 2 years ago by Tech Support

Active iPBX - User/Extension Voicemail Service

How do I set up, access and manage voicemail?. Active iPBX uses the BT 1571 voicemail system so you may find aspects of the service familiar. You can configure your voicemail setting by either dialli…

Updated 2 years ago by Tech Support

Active iPBX Calls Policy

Active iPBX Calls Policy. Active iPBX Hosted Mobile Seat Licence. Active iPBX Hosted Mobile Seat Licenses include Free calls to UK 01/02 and 03 numbers and UK Mobile Networks (FM1, FM3, FM4, FM5 and…

Updated 1 month ago by Tech Admin

Business Portal - Administrator Guide

The Active iPBX Administrator Guide gives an overview of the structure of the Active IPBX phones system and is intended to be a pre-installation guide.

Updated 2 years ago by Tech Support

Business Portal - Employee User Guide

Each user of the Active iPBX hosted telephone system can manage their own extension if they are given login credentials for the management portal.

Updated 2 years ago by Tech Support

Call Queue - Call Distribution Options

Call Centre Call Distribution Methods.. Note: Call Centres are often referred to as Call Queues, they are the same thing ! When an administrator creates a Call Centre they assign agents to form an or…

Updated 2 years ago by Tech Support

Call Recording Portal User Guide

To Access Call Recordings login with your Administrator Access, then navigate to the Site you require and then click on the orange Details button in the Voice Recording Section. Note: the Active iPBX…

Updated 6 months ago by Tech Admin

Calling Emergency Services from Active iPBX

Calling 999 or 112 for Assistance – Overview When a call is made to the emergency services by dialing 999 or 112 the call is forwarded to, and then answered by call handling agents in one of six cont…

Updated 2 years ago by Tech Support

Contact Directory

Active iPBX the hosted office phone system from Teleproject UK has the ability to store Group and/or Personal Directories. Firstly you will need to create and format your Directory. Create a new Exce…

Updated 5 months ago by Tech Admin

Feature Codes

Active iPBX Feature Codes Automatic Callback Deactivation #8 Call Bridge *15 Call Director E164 Dialing *14 Call Forwarding Always Activation *72 Call Forwarding Always Deactivation *73 Call Forwardi…

Updated 2 years ago by Tech Support

How to Change Site Level Working Hours

This will demonstrate how to switch your main service to out of hours operation. Go to https://bp.activeipbx.com/businessportal/login.jsp Enter your login credentials, as supplied by your Account Man…

Updated 11 months ago by Tech Admin

How to Create Call Pick up Groups

Adding a Pickup Group. Log in to the Active iPBX Business Portal. Then select the Site in which you wish to add the Pickup Group We will select the Stevenage site for this demo. Then select Features.…

Updated 2 years ago by Tech Admin

How to change a user's Application Password

One of the most common requests our Support Desk team get is to let an Active iPBX phone system user know their password for the Webex or Go Integrator applications. This is known as the 'application…

Updated 1 year ago by Tech Support

How to re-name an Active iPBX user extension

Another common request our Support Desk team get is to change the name of an Active iPBX user extension This is a very simple change to make if you have access to the management portal. If you don't…

Updated 2 years ago by Tech Support

Put Active iPBX calls on hold and pick up from another extension (Call Park)

You can ‘park’ a single Active iPBX call while you make and receive calls (or use other features). Then you can pick the call up from any extension on your site. How do I use Call Park? How to park a…

Updated 5 months ago by Tech Support

Setting up Webex Desktop App

Here are the instructions to set up your new Webex Desktop Softphone application. Before starting this process, if you have previously been using the Office UC application then please uninstall Offic…

Updated 1 year ago by Tech Admin

Signing Staff In and Out of Queues

If you have Management/Admin Access to your Active iPBX Account you can log your staff In and Out of Call Queues. This is particularly useful if a staff member doesn't log out before going for a brea…

Updated 5 months ago by Tech Admin

Sound File Format for Active iPBX

To edit your Sound file you will need to download Audio Converter Software. Audacity is a free open source solution which can be downloaded HERE Open Audacity and select your file from your PC by sel…

Updated 2 years ago by Tech Admin

Using the Agent Sign In/Out Feature

Active iPBX - Agent Sign In/Out Feature If as part of your Active iPBX Site configuration you have Call Centres (call queues) enabled you may want some or all of your team to be able to Sign In and O…

Updated 2 years ago by Tech Support

Webex - How to Forward your Calls

Click Call Settings in bottom left of Webex window then select Open Call preferences. Click the + (plus) button and type the number into the box. Repeat the process to add alternative numbers. From t…

Updated 1 month ago by Tech Admin

Webex - How to Pick up a call

If all the extensions are in the same pickup group, an inbound call can be picked up from any extension. When a phone is ringing type *98 into the number bar in the Webex calling app and press send.…

Updated 1 month ago by Tech Admin

Webex - How to Transfer a Call

To transfer a call, click the 3 dots in a circle at the bottom of the Webex window. Select transfer, enter the 4 digit extension or external number and click consult and send. Announce the call when…

Updated 1 month ago by Tech Admin

Webex - How to record a personal greeting

From the Webex Calling screen dial 1571 and press send. Press 2 to change your personal options. Follow the prompts to record your personal greeting. You can change this as often as you like. See Als…

Updated 1 month ago by Tech Admin

Webex - Sign In/Out from Desktop App

If you are a Contact or Customer Service agent using the new Webex application to make and receive calls, the steps below are designed to show you how to login/out from the call queues using the Desk…

Updated 1 year ago by Tech Support

Webex - Sign In/Out from Smartphone App

If you are a Contact or Customer Service agent using the new Webex application to make and receive calls, the steps below are designed to show you how to login/out from the call queues using the Smar…

Updated 8 months ago by Tech Admin

Webex Teams & Spaces

Webex for BroadWorks | Spaces and Teams In the Webex App, all your work takes place within spaces and teams. Here you can send messages, make calls, have video meetings, and share files and whiteboar…

Updated 1 year ago by Tech Support

Webex for BroadWorks User guide

Webex for BroadWorks is a secure Collaboration System for Active iPBX users which includes Video Meetings and Presentations, Screen Sharing and Instant Messaging (IM) plus presence of your colleague'…

Updated 2 years ago by Tech Support

Webex: The Difference between Spaces and Teams

Webex Teams and Spaces integrate messaging, attachments, participant management, video calls and white-boarding in one application. Spaces. Spaces are digital workspaces/virtual rooms which enable pe…

Updated 1 year ago by Tech Admin

What is Active iPBX

Active iPBX is a hosted communications service, based on a core network that is managed behind the scenes by BT’s network engineering team to ensure the service is always available. It provides all t…

Updated 1 year ago by Tech Support