Basic Script Template for Post Call Survey
Post-Call Survey Script Template (3 Questions)
Intro Message: Thank you for calling today, we really appreciate your feedback. This survey will only take a minute.
Question 1: How satisfied were you with the service you received today? Please rate from 1 to 5, where 1 is ‘Very Dissatisfied’ and 5 is ‘Very Satisfied’. Please enter your rating now.
Question 2: How helpful was the advisor you spoke with? Please rate from 1 to 5, where 1 is ‘Not Helpful’ and 5 is ‘Extremely Helpful’. Please enter your rating now.
Question 3: How easy was it to get your query resolved today? Please rate from 1 to 5, where 1 is ‘Very Difficult’ and 5 is ‘Very Easy’. Please enter your rating now.
Closing Message: Thank you, your feedback has been recorded. Have a great day.
Grading Definitions
To help illustrate how the survey works in practice, we’ve included the standard 1–5 grading definitions as we conceived them below. These give useful context for anyone reviewing the service, showing how callers are asked to rate their experience and how each score is interpreted.
Question 1
“How satisfied were you with the service you received today? Please rate from 1 to 5:”
- 1 – Very Dissatisfied
- 2 – Dissatisfied
- 3 – Neutral
- 4 – Satisfied
- 5 – Very Satisfied
Question 2
“How helpful was the advisor you spoke with? Please rate from 1 to 5:”
- 1 – Not Helpful at All
- 2 – Slightly Helpful
- 3 – Moderately Helpful
- 4 – Very Helpful
- 5 – Extremely Helpful
Question 3
“How easy was it to get your query resolved today? Please rate from 1 to 5:”
- 1 – Very Difficult
- 2 – Difficult
- 3 – Neutral / Neither Easy nor Difficult
- 4 – Easy
- 5 – Very Easy
