Active Inbound

34 articles

Account Management

If you have a Master Account, Account Management enables you to create and delete sub accounts. Go to Management & Reports and select Account Management. You will then be presented with a list of you…

Updated 8 months ago by Tech Admin

Audio Database

The Active Inbound Audio Database provides a space for all your prompts that can be used in your Active Inbound services. Select Global Settings from the Call Handling menu. Then select Audio Databas…

Updated 3 months ago by Tech Admin

Blocking Callers to Your Virtual Number Service

RNP Services. To bar calls into your standard RNP Services (One-2-Many, One-2-Group, Virtual Reception etc) select RNP Common Settings from the Call Handling Menu. Then Select Barred Numbers Then add…

Updated 2 years ago by Tech Support

Call Recording Playback Guide

Call Recordings. All of the Active Inbound live call services can be recorded if required, and recordings can be stored on our cloud storage service for up to seven years. Before configuring any serv…

Updated 8 months ago by Tech Support

Call Reports

Active Inbound contains a comprehensive reporting suite. Select Management & Reports Then select Call Reports Summary Reports. After selecting Call Reports you are presented with the Summary Report M…

Updated 3 weeks ago by Tech Admin

Create New Users

You can create multiple users for your Active Inbound Account giving each user different access as required. Login to your Active Inbound Account and Select Management and Reports Then Select User Ma…

Updated 1 year ago by Tech Admin

Creating Email Groups

This will demonstrate how to setup Email Groups in Active Inbound. Login into your Active Inbound Account. Select Global Settings from the Call Handling drop down menu. Now select Email Groups Give t…

Updated 2 years ago by Tech Admin

Destinations (VN)

Calls received are ultimately routed to destinations or delivery points. Calls can be routed to 3 types of destination: PSTN & mobile numbers. Register endpoint (SIP handset or softphone). SIP trunk…

Updated 2 years ago by Tech Support

Important notice for routing Virtual Number calls to Ireland

What is changing? The NCIT - Nuisance Communications Industry Taskforce, has announced that it is introducing a change which stipulates that Irish networks must block all incoming traffic coming from…

Updated 6 months ago by Tech Support

Mid Call Transfer

Mid Call Transfer enables inbound calls to be transferred to a pre-programmed external destination. This feature works with all RNP services, namely One-2-One, One-2-Many and One-2-Group. Firstly you…

Updated 3 months ago by Tech Admin

Missed Call Alerts (VN)

Missed call emails are triggered when a call is not answered and no voicemail message is taken. Missed call emails can be set to send to an individual email address or an email group. Selecting one o…

Updated 2 years ago by Tech Support

Number Manager 1 - Managing Numbers

If have a reseller Account, Number Manager is a powerful tool for allocating and finding numbers within your Account. Log in to your Master Account and select Management and Reports - Number Manageme…

Updated 8 months ago by Tech Admin

Number Manager 2 - Requesting New Numbers

Select Management & Reports then select Number Management from the drop down. Select New Numbers from the menu. (NB: If New Numbers doesn't appear on your Menu please please email support@teleproject…

Updated 8 months ago by Tech Admin

Number Translation Service (NTS) - 1. Basic Setup

NTS Basic Setup. Number Translation is a new service which not only combines the functionality of One-2-One, One-2-Many and One-2-Group; but also provides variety of other routing features. First Sel…

Updated 8 months ago by Tech Admin

Number Translation Service - 2. Alternative Routing

We are now going to apply different routing, based on Time of Day to the NTS service we built earlier. Firstly we are going to add a third destination to our service. Click Add New Destination. Add a…

Updated 8 months ago by Tech Admin

Number Translation Service - 3. Adding Voicemail

First we will create the Voicemail Box. Select Global Settings from the Call Handling Menu. Then click Add New From the Category Drop down select Voicemail, and enter a name for the File. We will cal…

Updated 8 months ago by Tech Admin

Number Translation Service - 4. Alternate Service Plans

With the Number Translation Service can alternative service plan can be switched on in seconds. This is particularly useful if the office has to close and calls need to be routed to another number. F…

Updated 8 months ago by Tech Admin

Number Translation Services 5 - Special Dates

With Number Translation Services it is possible to create schedules for special dates such as Bank Holidays. These schedules will override your normal working hours operation. Firstly you will need t…

Updated 2 years ago by Tech Admin

One-2-Many - 1. Basic Setup

One-2-Many is versatile call routing solution that routes call to a single destination or multiple destinations as a hunt group. Log into your Active Inbound account and Select One-2-Many from the ca…

Updated 1 year ago by Tech Admin

One-2-Many - 2. Adding Additional Features

In this section we will configure Voicemail, Missed Call Alerts, Introduction Message and Call Whispers. To find out how to configure a basic One-2-Many setup click HERE Voicemail. Firstly we will se…

Updated 1 year ago by Tech Admin

One-2-Many - 3. Alternative Routing

This section will demonstrate alternative routing options. Select Configure next to working hours and set the opening hours to 08:00 to 18:00 Monday to Friday. Click update next to destinations. We a…

Updated 1 year ago by Tech Admin

One-2-Many - 4. Special Dates

With One-2-Many it is possible to create schedules for special dates such as Bank Holidays. These schedules will override your normal working hours operation. Select Update next to Special Dates You…

Updated 1 year ago by Tech Admin

Outbound Call Recording

Outbound Call Recording enables outbound calls to be made via the Active Inbound platform. This is particularly useful for Sales and Other staff on the on the road, and for Home Workers who wish to m…

Updated 5 months ago by Tech Admin

Queuing - 1. Queue Configuration

Select RNP Queue Manager from the Call Handling drop down. Then select Add New We will name this Queue Demo Queue Then select save. We will now configure the Queue. Select the blue Configure button.…

Updated 8 months ago by Tech Admin

Queuing - 2. Assigning Numbers

We will now assign numbers to the Queue we built in part 1. From the Calling Handling menu, select RNP: Queue Manager. Then Select Numbers Press the blue Configure Button We will select the Queue to…

Updated 2 years ago by Tech Admin

Setting Up a New User for Recording

Use this guide in conjunction with Call Recording Playback Log in to your Master Account and select User Management from Management and Reports Now select the relevant sub account: Then Select Add Ne…

Updated 2 years ago by Tech Admin

Special Dates (VN)

Set up 'Special Dates' for days, such as bank holidays, when your offices are closed. Your services can be configured to route calls to voicemail on these dates. The next 'special date' is shown on t…

Updated 2 years ago by Tech Support

UK & International Virtual Numbers

The team at Teleproject UK are specialist providers of virtual business phone number services. We offer the full range of Virtual Geographic (01/02) and Non Geographic (08/03) telephone numbers inclu…

Updated 8 months ago by Tech Support

Virtual Reception - Disaster Recovery

The Active Inbound Virtual Reception provides a Disaster Recovery Feature. This can be simply switched on when an unexpected event occurs, such as a power cut or staff sickness or any other event. To…

Updated 2 years ago by Tech Admin

Virtual Receptionist - Configure Special Dates

This will demonstrate how to set up special dates on your IVR. Special Dates overide your normal Time Schedule for and can be pre-programmed in advance. Under Call Handling select RNP: Virtual Recept…

Updated 1 year ago by Tech Admin

Virtual Receptionist - Loading Sound Files

This will demonstrate how to load or change a sound file on your Virtual Receptionist service. In Active Inbound select Call Handling. Select Virtual Reception from the Drop Down Select the VR servic…

Updated 9 months ago by Tech Admin

Voice-2-Email

Voice-2-Email is a Data Capture service prompts callers to record a message or enter information such as a message or phone number. This example will demonstrate how to collect a callers name, addres…

Updated 1 year ago by Tech Admin

Voicemail (VN)

Calls are automatically routed through to voicemail if they cannot be delivered to an end destination. Failure to deliver may occur because your service is busy, closed or in a special date period. V…

Updated 2 years ago by Tech Support

Working Hours (VN)

Working hours can be configured for each service in order to determine when callers should be routed through to your destinations. If calls arrive outside any such hours, they will be redirected to V…

Updated 2 years ago by Tech Support