Active Inbound

35 articles

Account Management

If you have a Master Account, Active Inbound from Teleproject UK, enables you to create and delete Sub Accounts. Go to Management & Reports and select Account Management. You will then be presented w…

Updated by Tech Admin

Account Management (SMS): Summary Reports

If you have a Master Account this guide will show you how to use Active Inbound from Teleproject UK SMS Reports. Login to your Active Inbound Account. Select Management & Reports; then select Account…

Updated by Tech Admin

Audio Database

The Active Inbound from Teleproject UK Audio Database provides a space for all your prompts that can be used in your Active Inbound services. Select Global Settings from the Call Handling menu. Then…

Updated by Tech Admin

Blocking Callers to Your Virtual Number Service

Active Inbound from Teleproject UK has the ability to bar specified inbound calls RNP Services. To bar calls into your standard RNP Services (One-2-Many, One-2-Group, Virtual Reception etc) select RN…

Updated by Tech Support

Blocking Withheld Numbers to your Virtual Number

This guide will demonstrate how to block withheld numbers from calling your Active Inbound service. This should read in conjunction with this user guide: https://teleprojectuk.helpdocs.io/article/8w3…

Updated by Tech Admin

Call Recording Playback Guide

Active Inbound Call Recording From Teleproject UK. All of the Active Inbound live call services can be recorded if required, and recordings can be stored on our cloud storage service for up to seven…

Updated by Tech Support

Call Recording: Setting Up a New User

Use this guide in conjunction with Call Recording Playback Log in to your Master Account and select User Management from Management and Reports Now select the relevant sub account: Then Select Add Ne…

Updated by Tech Admin

Call Reports

Active Inbound From Teleproject UK contains a comprehensive call reporting suite. Select Management & Reports Then select Call Reports Summary Reports. After selecting Call Reports you are presented…

Updated by Tech Admin

Create New Users

You can create multiple users in your Active Inbound Account From Teleproject UK, giving each user different access as required. Login to your Active Inbound Account and Select Management and Reports…

Updated by Tech Admin

Creating Email Groups

This will demonstrate how to setup Email Groups in Active Inbound From Teleproject UK. Login into your Active Inbound Account. Select Global Settings from the Call Handling drop down menu. Now select…

Updated by Tech Admin

Important notice for routing Virtual Number calls to Ireland

What is changing? The NCIT - Nuisance Communications Industry Taskforce, has announced that it is introducing a change which stipulates that Irish networks must block all incoming traffic coming from…

Updated by Tech Support

Mid Call Transfer

Mid Call Transfer is a feature in Active Inbound from Teleproject UK, which enables inbound calls to be transferred to a pre-programmed external destination. This feature works with all RNP services,…

Updated by Tech Admin

Missed Call Alerts (VN)

Active Inbound from Teleproject UK has the option for Missed Call Alerts Emails are triggered when a call is not answered and no voicemail message is taken. Missed call emails can be set to send to a…

Updated by Tech Support

Number Manager 1 - Managing Numbers

If you have a reseller Active Inbound Account from Teleproject UK, Number Manager is a powerful tool for allocating and finding numbers within your Accounts. Log in to your Master Account and select…

Updated by Tech Admin

Number Manager 2 - Requesting New Numbers

If you have an Active Inbound Master Account from Teleproject UK there is a new feature which enables you to order new numbers directly from the platform. Select Management & Reports then select Numb…

Updated by Tech Admin

Number Translation Service (NTS) - 1. Basic Setup

NTS Basic Setup. Number Translation is a new Active Inbound service from Teleproject UK which not only combines the functionality of One-2-One, One-2-Many and One-2-Group; but also provides variety o…

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Number Translation Service - 2. Alternative Routing

We are now going to apply different routing, based on Time of Day to the NTS service we built earlier. Firstly we are going to add a third destination to our service. Click Add New Destination. Add a…

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Number Translation Service - 3. Adding Voicemail

First we will create the Voicemail Box. Select Global Settings from the Call Handling Menu. Then click Add New From the Category Drop down select Voicemail, and enter a name for the File. We will cal…

Updated by Tech Admin

Number Translation Service - 4. Alternate Service Plans

In the Active Inbound NTS service from Teleproject UK and alternative service plan can be switched on inn seconds. This is particularly useful if the office has to close and calls need to be routed t…

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Number Translation Services 5 - Special Dates

With Number Translation Services it is possible to create schedules for special dates such as Bank Holidays. These schedules will override your normal working hours operation. Firstly you will need t…

Updated by Tech Admin

One-2-Many - 1. Basic Setup

Active Inbound One-2-Many From Teleproject UK is a versatile call routing solution that routes call to either to a single destination or multiple destinations as a hunt group. Log into your Active In…

Updated by Tech Admin

One-2-Many - 2. Adding Additional Features

In this section we will configure Voicemail, Missed Call Alerts, Introduction Message and Call Whispers. To find out how to configure a basic One-2-Many setup click HERE Voicemail. Firstly we will se…

Updated by Tech Admin

One-2-Many - 3. Alternative Routing

This section will demonstrate alternative routing options. Select Configure next to working hours and set the opening hours to 08:00 to 18:00 Monday to Friday. Click update next to destinations. We a…

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One-2-Many - 4. Special Dates

With One-2-Many it is possible to create schedules for special dates such as Bank Holidays. These schedules will override your normal working hours operation. Select Update next to Special Dates You…

Updated by Tech Admin

Outbound Call Recording

Active Inbound from Teleproject UK, has a product called Outbound Call Recording which enables Outbound Call Recording enables outbound calls to be made via the Active Inbound platform. This is parti…

Updated by Tech Admin

Queuing - 1. Queue Configuration

Active Inbound from Teleproject UK has a comprehensive Queuing solution. Select RNP Queue Manager from the Call Handling drop down. Then select Add New We will name this Queue Demo Queue Then select…

Updated by Tech Admin

Queuing - 2. Assigning Numbers

We will now assign numbers to the Queue we built in part 1. From the Calling Handling menu, select RNP: Queue Manager. Then Select Numbers Press the blue Configure Button We will select the Queue to…

Updated by Tech Admin

RNP Common Settings

Active Inbound from Teleproject UK RNP Common Settings, enables you to set global settings which can be used on all RNP Services, namely: Virtual Reception. One-2-Many. One-2-Group. One-2-One. Queuin…

Updated by Tech Admin

UK & International Virtual Numbers

The team at Teleproject UK are specialist providers of Virtual Business Phone Number services. We offer the full range of Virtual Geographic (01/02) and Non Geographic (08/03) telephone numbers inclu…

Updated by Tech Support

Virtual Reception - Disaster Recovery

The Active Inbound from Teleproject UK Virtual Reception provides a Disaster Recovery Feature. This can be simply switched on when an unexpected event occurs, such as a power cut or staff sickness or…

Updated by Tech Admin

Virtual Receptionist - Configure Special Dates

Active Inbound from Teleproject UK Virtual Reception provides the ability to to set up special dates on your IVR. Special Dates override your normal Time Schedule for and can be pre-programmed in adv…

Updated by Tech Admin

Virtual Receptionist - Loading Sound Files

This will demonstrate how to load or change a sound file on your Virtual Receptionist service. In Active Inbound select Call Handling. Select Virtual Reception from the Drop Down Select the VR servic…

Updated by Tech Admin

Voice-2-Email

Active Inbound from Teleproject UK, Voice-2-Email is a Data Capture service which prompts callers to record a message or enter information such as a message or phone number. This example will demonst…

Updated by Tech Admin

Voicemail (VN)

In Active Inbound from Teleproject UK,calls are automatically routed through to voicemail if they cannot be delivered to an end destination. Failure to deliver may occur because your service is busy,…

Updated by Tech Support

Working Hours (VN)

Active Inbound from Teleproject UK has a feature for configuring Working hours for each service in order to determine when callers should be routed through to your destinations. If calls arrive outsi…

Updated by Tech Support