Active Inbound
Account Management
Account Management (SMS): Summary Reports
Audio Database
Blocking Callers to Your Virtual Number Service
Blocking Withheld Numbers to your Virtual Number
Call Recording Playback Guide
Call Recording: Setting Up a New User
Call Reports
Create New Users
Creating Email Groups
Important notice for routing Virtual Number calls to Ireland
Mid Call Transfer
Missed Call Alerts (VN)
Number Manager 1 - Managing Numbers
Number Manager 2 - Requesting New Numbers
One-2-Many - 1. Basic Setup
One-2-Many - 2. Adding Additional Features
One-2-Many - 3. Alternative Routing
One-2-Many - 4. Special Dates
Outbound Call Recording
Queuing - 1. Queue Configuration
Queuing - 2. Assigning Numbers
RNP Common Settings
UK & International Virtual Numbers
Virtual Reception - Disaster Recovery
Virtual Receptionist - Configure Special Dates
Virtual Receptionist - Loading Sound Files
Voice-2-Email
Voicemail (VN)
Working Hours (VN)
Active iPBX
Active iPBX - Extension Activation Email
Active iPBX - User/Extension Voicemail Service
Active iPBX Calls Policy
Active iPBX Feature Codes
Business Portal - Administrator Guide
Business Portal - Employee User Guide
Call Queue - Call Distribution Options
Call Recording Portal User Guide
Calling Emergency Services from Active iPBX
Changing Site Level Working Hours
Contact Directory
How to Create Call Pick up Groups
How to Use Pause & Resume (Call Recording feature)
How to change a user's Application Password
How to re-name an Active iPBX user extension
Put Active iPBX calls on hold and pick up from another extension (Call Park)
Signing Staff In and Out of Queues
Sound File Format for Active iPBX
Using the Agent Sign In/Out Feature
Webex - How to Forward your Calls
Webex - How to Pick up a call
Webex - How to Transfer a Call
Webex - How to record a personal greeting
Webex - Sign In/Out from Desktop App
Webex - Sign In/Out from Smartphone App
Webex App: Quick Start Guide
Webex Teams & Spaces
Webex for BroadWorks User guide
Webex: Setting up the Desktop App
Webex: The Difference between Spaces and Teams
What is Active iPBX
ActivePay
Active Pay Assist: Creating a Database
Active Pay: Manual Database Management
ActivePay - Customer Database API
ActivePay / BCH PCI AoC and ASV
ActivePay Union - Live Call Card Payment Solution
Enable Stripe Account for MOTO Payments
Payment Gateway Integrations
Payment Gateway Test Card Numbers
Payment Line Transaction Reports
Virtual Terminal Overview
Virtual Terminal iFrame Integration Guide V2
XML Transaction Report Guide
Broadband Services
Openreach FTTP New Service Self Install Help Guide
Setup Remote Access to the Sky Business Hub
Data Capture & Transcription Service
Data Capture & Transcription - Changing Schedules
Data Capture & Transcription: Creating Export Form
Data Capture and Transcription: Exporting Records
IVR Data Capture - Assign Number to a Campaign
Transcribing Data
Email Services
Setting up Mail on an iPhone or iPad
Frequently Asked Questions
Remove Spaces in Spreadsheet
Give Away Competitions
Win a Google Pixel 9 - Customer Competition
Headsets
Jabra Evolve 65T - UC Ear buds
Jabra Evolve SE20 UC Mono
Jabra Evolve2 65 - UC Mono
Yealink UH33 Mono Headset
Yealink YHS33 Mono Headset
Hosted Fax Solutions
Email 2 Fax
Fax 2 Email
IP Handsets
Quick Start Guides
W53P & W53H Quick Start Guide
Yealink Accessories
DD10K - Yealink DECT USB Dongle
EXP43 Color Expansion Module
RT30 - DECT Repeater
WF40 - Wi-Fi USB Dongle
Yealink IP Handsets
Yealink CP920 Conference Phone
Yealink CP960 Conference Phone
Yealink T31G IP Handset
Yealink T4 U Range Side by Side Specs
Yealink T43U IP Handset
Yealink T46U IP Handset
Yealink T48U IP Handset
Yealink T53 IP Handset
Yealink T53W IP Handset
Yealink T54W IP Handset
Yealink T57W IP Handset
Yealink W53P Wireless DECT Handset & Base Station
Yealink W56H Wireless DECT Handset
Yealink W56P - SIP Cordless Phone System
Mobile Freedom SIM Only
How Does TravelFree & TravelPlus Work?
How Does World Travel Select Work?
What Does 'Roam Like at Home' Mean?
Mobile Phone Hardware
What is Modified Stock?
Multi Factor Authentication
Multi Factor Authentication - User Guide
New MFA - Test Service
Payment Phone
Payment Phone Overview
Overview
Softphone User Guides
Payment Phone Download
Payment Phone Setup
Payment Phone Userguide
System Admin Controls
Direct Destinations
Global Settings
Managing Destinations
Taking Payments
Sending SMS payment links
User Control Dashboard
Call Control
Call Controls (Hold & Transfer Options)
Call Divert
Call History
Call Monitoring
Colleagues
Company Contacts
Sending and receiving SMS
User Extensions
Voicemails
Your Contacts
Your Details
Pre-recorded Audio Files
Bank Holiday Outgoing Message
Call Whispers
Christmas Holiday Outgoing Message
Comfort Messages
Greeting Messages
IVR Card Payment Line Prompts
IVR Payment Line - Whispers
Menu Options
Miscellaneous Prompts
Voicemail Greetings - Busy No Answer
Voicemail Greetings - Out of Hours
SMS Appointments
SMS Appointments User Guide
SMS Broadcast
Creating Groups in SMS Broadcast
Creating Templates
How to Send an SMS Broadcast
How to Setup Email to SMS Service
Including an 'Opt Out' in Your Broadcast Message
SMS Batch API – REST Interface Specification
SMS Broadcast - Changing the Originator
SMS Broadcast for Rugby Clubs
SMS Broadcast for Schools and Nursery's
SMS Prepay Credits Pricing
SMS Desk
Closing your SMS Desk service for the winter.
Intelligent Automated Replies
SMS Desk - Blacklisting Numbers
SMS Desk - Re-opening your service (Holiday Parks)
SMS Desk - System Alerts
SMS Desk: Auto Reply
Tech Store
What is a 'modified' Mobile Phone ?
Troubleshooting Guides
Webex & 3CX Softphone Troubleshooting Guide
What is SIP-ALG and when should it be disabled?
Yealink IP Phone Help
How to register and de-register a Yealink cordless handset
iCall Call Reports & Analytics
Call Queue Average Wait Time Data
iCall Reporting - Glossary
iCall Suite Reports Catalogue
iCall Suite: Department Reporting
All Categories > ActivePay
12 articles
ActivePay Assist is a PCI Compliant IVR Card Payment Line service, provided by Teleproject UK. Active Pay Assist has a feature which enables creation of a database structure within the Active Pay Por…
Updated 2 years ago by Tech Admin
This user guide will demonstrate how to upload and edit Database Records on your ActivePay Assist service. If you don't currently have a database setup please contact your Account Manager. There are…
This user guide will help you to add customer records using an API. Login to your Active Inbound Account and Select Card Payment Processing, then select Admin Tools from the drop down. Then select Cu…
Updated 2 years ago by Tech Support
The below are details of the PCI AoC covering our ActivePay range of services (refreshed yearly) and scan details (refreshed quarterly). Please note that the AoC and ASV can be sent to our hosting pa…
Updated 3 days ago by Tech Support
ActivePay Union Live Call - Card Payment Solution. ActivePay Union is a live telephone payment solution designed for merchants who are looking to secure their customers payment card details to PCI-DS…
Before you start taking MOTO payments with Stripe through any of our ActivePay range of services you will need to contact Stripe and request the account be enabled for MOTO payments and access to raw…
Updated 1 year ago by Tech Support
ActivePay phone payment services must be integrated with your existing card payment service provider (PSP) before payments can be processed. Here is a list of the current integrations available. If y…
Updated 4 years ago by Tech Support
To use the test gateway for training or testing, a test card number must be used. (Please note, that when testing an ActivePay telephone payment solution in a live situation, any valid payment card c…
Active Pay has in depth reporting of Transactions. From the main menu select Card Payment Processing Then from the menu select Transaction Reports. You now have 4 options on the Transaction Report Me…
Used in combination with any of our Live Agent secure pay by phone solutions, the ActivePay Virtual Terminal enables your service representatives to process customer card payments in a secure and com…
Updated 3 years ago by Tech Support
Virtual Terminal iFrame Integration Guide. The iFrame integration is one of several methods available for creating a payment processing solution. This guide is intended to provide application program…
When a payment is processed via your ActivePay secure payment service, an XML-based transaction report can be posted to your accounting software for reconciliation purposes. This page contains a deta…
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