How to re-name an Active iPBX user extension
Another common request our Support Desk team get is to change the name of an Active iPBX user extension
This is a very simple change to make if you have access to the management portal. If you don't have access to the portal your company's phone system administrator should be able to help. (if not show them this guide)
The URL for the Active iPBX managment portal is: https://bp.activeipbx.com/businessportal/login.jsp
Once logged in follow these steps:
Step 1. Select Employees from the top navigation bar and click on the green search button. This will reveal a list of your system users/employees.
Note: you can refine your search by entering the site name, the username (urnXXXX) or the employee's name. You cannot search by extension number though.
Step 2. Click on the orange Select Button next to the extension that you wish to change the name of.
Step 3. Then from the left hand menu select Profile. On this page change the First Name and Surname and then click on the green Save Button.
Step 4. Next from the left hand menu select Service Settings. On this page in the Employee Settings area enter the First Name and Surname. Then enter the First Name and Surname again this time into the Caller ID First Name and Caller ID Surname fields. Then click on the green Save Button.
That's it you are done, the key thing is remembering to hit the save button !!
If you do need assistance please contact your phone system administrator in the first instance.
