How to Create Call Pick up Groups
This document details how to create Pick up Groups in Active Inbound from Teleproject UK,
Log in to the Active iPBX Business Portal.
Then select the Site in which you wish to add the Pickup Group
We will select the Wadebridge site for this demo.
Then select Features.
Then click Features and scroll down to Call Groups Select Pickup Groups
Select Pickup Groups
Click Add Group
Name the group- we will call this Demo
Then select from the drop down list the Users/extensions that need to be members of the Hunt Group
Now press Save.
To remove a specific user Click the minus sign next to the user.
To remove all users select Clear Users
Programming the Handset.
The next stage is to programme the Handset.
Log into the Active iPBX Portal. https://bp.activeipbx.com/
Select Devices
Click on the handset as highlighted,
Click on Function Keys
Click on the next Empty Key
Select Speed Dial
In label type Pickup Group
For the number enter *98.
The next stage is to reboot the device.
From the Actions Drop Down menu select Reboot Device.
After the reboot has completed, which usually takes a couple of minutes, the changes will be saved on the Handset.
To use the group pick press the soft key on the handset to answer a collegues handset.
