Active iPBX Calls Policy

Updated by Tech Admin

Active iPBX Calls Policy

Active iPBX Hosted Mobile Seat Licence

Active iPBX from Teleproject UK Hosted Mobile Seat Licenses include Free calls to UK 01/02 and 03 numbers and UK Mobile Networks (FM1, FM3, FM4, FM5 and FM6).

Our inclusive FREE Calls Offer is subject to a Fair Use Policy (FUP). The combined number of minutes to UK 01/02 and UK Mobile Destinations (FM1, FM3, FM4, FM5 and FM6) is 5,000 minutes in each calendar month per seat, 03 minutes must not exceed 15% of the total minutes used for that seat and the duration of each call must not exceed 60 minutes. Teleproject UK reserves the right to charge for the total duration of any call type above, with a duration in excess of 60 minutes. Minutes are aggregated across the Hosted Mobile Seat licences seats on a customers site. For example: if a site has 10 Hosted Mobile seat licences the combined number of minutes is 50,000 for the Hosted Mobile Licences on that site. The free call offer is included with the Active iPBX Hosted Mobile Seat Licence only and free minutes cannot be shared across any other licence type. The 03 allowance applies on a per Hosted Mobile seat licence basis.

The Active iPBX service is provided on the basis that service is to be used by end user customers and will not be used by automated and non-human operators. Teleproject UK reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the FUP be broken or if we suspect the service is being used to generate AIT (artificially inflated traffic), or if the service is suspected to be used for the involvement in fraud, illegal activity, terrorism and arbitrage.

Should a seat/site exceed the usage limits defined in the FUP, the customer will be notified and be given the opportunity to rectify the usage within the FUP limits. Should any seat or site exceed the FUP in a future month, the FREE calls offer will be suspended and ALL USAGE for the customer site will be rated at the call tariff assigned to the customer for future whole months until the usage fails within the FUP.

Teleproject UK reserves the right to review the Inclusive calls offer at any time giving 30 days’ notice of any change to the reseller or customer.

Active iPBX Hosted Foundation Seat Licence

The Active iPBX Foundation Seat Licence does not include a call bundle and all calls are on a Pay-As-You-Go tariff and are chargeable. The FREE calls offer (call bundle) included in the Active iPBX Hosted Mobile Seat Licence cannot be shared across the Active iPBX Foundation Licence. Please refer to your Active iPBX Call rate card for call pricing.

Active iPBX Hosted SIP Channels

Active iPBX SIP chargeable channels include Free calls to UK 01/02 and 03 numbers and UK Mobile Networks (FM1, FM3, FM4, FM5 and FM6).

Our inclusive FREE Calls Offer is subject to a Fair Use Policy (FUP). The combined number of minutes to UK 01/02 destinations is 5,000 minutes in each calendar month per chargeable channel, 03 minutes must not exceed 15% of the total minutes used for that channel, and 2000 UK Mobile Destinations (FM1, FM3, FM4, FM5 and FM6) per chargeable channel. The duration of each call must not exceed 60 minutes. Teleproject UK reserve the right to charge for the total duration of any call type above, with a duration in excess of 60 minutes. Minutes are aggregated across the combined chargeable channels against each Customer. For example: if a Customer has 10 chargeable channels, the combined number of minutes is 50,000 for UK 01,02 destinations; and 20,000 FM1, FM3, FM4, FM5 and FM6 minutes. The 03 allowance applies per chargeable Channel.

The Active iPBX service is provided on the basis that service is to be used by end user customers only and will not be used by automated and non-human operators. Teleproject UK reserves the right to suspend the service without prior notice and/or remove this offer and charge retrospectively for ALL call usage should the terms of the FUP be broken or if we suspect the service is being used to generate AIT (artificially inflated traffic), or if the service is suspected to be used for the involvement in fraud, illegal activity, terrorism and arbitrage.

Should a channel exceed the usage limits defined in the FUP, the customer will be notified and be given the opportunity to rectify the usage within the FUP limits. Should any seat or site exceed the FUP in a future month, the FREE calls offer will be suspended and ALL USAGE for the customer will be rated at the call tariff assigned to the customer for future whole months until the usage falls within the FUP.

Teleproject UK reserves the right to review the Inclusive calls offer at any time giving 30 days’ notice of any change to the reseller or customer.


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