Recording Personalised Voicemail Greeting

Troubleshooting 3CX App

Account Management

Account Management (SMS): Summary Reports

Audio Database

Blocking Callers to Your Virtual Number Service

Call Recording Playback Guide

Call Reports

Create New Users

Creating Email Groups

Data Capture & Transcription

Destinations (VN)

Important notice for routing Virtual Number calls to Ireland

Mid Call Transfer

Missed Call Alerts (VN)

Number Manager 1 - Managing Numbers

Number Manager 2 - Requesting New Numbers

Number Translation Service (NTS) - 1. Basic Setup

Number Translation Service - 2. Alternative Routing

Number Translation Service - 3. Adding Voicemail

Number Translation Service - 4. Alternate Service Plans

Number Translation Services 5 - Special Dates

One-2-Many - 1. Basic Setup

One-2-Many - 2. Adding Additional Features

One-2-Many - 3. Alternative Routing

One-2-Many - 4. Special Dates

Outbound Call Recording

Queuing - 1. Queue Configuration

Queuing - 2. Assigning Numbers

RNP Common Settings

Setting Up a New User for Recording

Special Dates (VN)

UK & International Virtual Numbers

Virtual Reception - Disaster Recovery

Virtual Receptionist - Configure Special Dates

Virtual Receptionist - Loading Sound Files

Voice-2-Email

Voicemail (VN)

Working Hours (VN)

Active iPBX - Extension Activation Email

Active iPBX - User/Extension Voicemail Service

Active iPBX Calls Policy

Business Portal - Administrator Guide

Business Portal - Employee User Guide

Call Queue - Call Distribution Options

Call Recording Portal User Guide

Calling Emergency Services from Active iPBX

Cisco Webex App Quick Start Guide

Contact Directory

Feature Codes

How to Change Site Level Working Hours

How to Create Call Pick up Groups

How to change a user's Application Password

How to re-name an Active iPBX user extension

Put Active iPBX calls on hold and pick up from another extension (Call Park)

Setting up Webex Desktop App

Signing Staff In and Out of Queues

Sound File Format for Active iPBX

Using the Agent Sign In/Out Feature

Webex - How to Forward your Calls

Webex - How to Pick up a call

Webex - How to Transfer a Call

Webex - How to record a personal greeting

Webex - Sign In/Out from Desktop App

Webex - Sign In/Out from Smartphone App

Webex Teams & Spaces

Webex for BroadWorks User guide

Webex: The Difference between Spaces and Teams

What is Active iPBX

Active Pay Assist: Creating a Database

Active Pay: Manual Database Management

ActivePay - Customer Database API

ActivePay Union - Live Call Card Payment Solution

Payment Gateway Integrations

Payment Gateway Test Card Numbers

Payment Line Transaction Reports

Virtual Terminal Overview

Virtual Terminal iFrame Integration Guide V2

XML Transaction Report Guide

Remove Spaces in Spreadsheet

Jabra Evolve 65T - UC Ear buds

Jabra Evolve SE20 UC Mono

Jabra Evolve2 65 - UC Mono

Yealink UH33 Mono Headset

Yealink YHS33 Mono Headset

How Does TravelFree & TravelPlus Work?

How Does World Travel Select Work?

What Does 'Roam Like at Home' Mean?

Multi Factor Authentication - User Guide

New MFA - Test Service

Bank Holiday Outgoing Message

Call Whispers

Christmas Holiday Outgoing Message

Comfort Messages

Greeting Messages

IVR Card Payment Line Prompts

IVR Payment Line - Whispers

Menu Options

Miscellaneous Prompts

Voicemail Greetings - Busy No Answer

Voicemail Greetings - Out of Hours

SMS Appointments User Guide

Creating Groups in SMS Broadcast

Creating Templates

How to Send an SMS Broadcast

How to Setup Email to SMS Service

Including an 'Opt Out' in Your Broadcast Message

SMS Batch API – REST Interface Specification

SMS Broadcast - Changing the Originator

SMS Broadcast for Schools and Nursery's

SMS Desk - Re-opening your service (Holiday Parks)

SMS Desk - System Alerts

Webex & 3CX Softphone Troubleshooting Guide

What is SIP-ALG and when should it be disabled?

How to register and de-register a Yealink cordless handset

Call Queue Average Wait Time Data

iCall Reporting - Glossary

iCall Suite Reports Catalogue

iCall Suite: Department Reporting