Mid Call Transfer

Updated by Tech Admin

Mid Call Transfer is a feature in Active Inbound from Teleproject UK, which enables inbound calls to be transferred to a pre-programmed external destination. This feature works with all RNP services, namely One-2-One, One-2-Many and One-2-Group.

Firstly you will need to setup short codes for your Transfer destinations.

Go to Call Handling and select RNP Common Settings

Now Select Mid-Call Transfers.

Click on Add Transfer Destination

Enter the destination Description and Destination.

Press save.

Repeat the process until all your destinations are added.

To remove a destination click Manage next to a destination and select delete.

To use Mid Call Transfer Press #[Speed Dial Number]# (i.e. #101#) when you are on an Active Inbound call.

The call will then transfer to the destination setup above.

Please note that all transfers are blind, which means that transferred calls are automatically diverted to the destination without announcement.

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