Virtual Receptionist - Loading Sound Files
This will demonstrate how to load or change a sound file on your Virtual Receptionist service.
In Active Inbound select Call Handling.
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1720791443708/image.png)
Select Virtual Reception from the Drop Down
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666878373968/image.png)
Select the VR service you wish to edit and press Configure.
(NB: Your VR service will normally be built on a 0888 number.)
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666878696166/image.png)
Now select the Service you wish to Edit. In this example we will use the Main Service.
Click Call Flow.
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666880080637/image.png)
We will change the sound file on the Welcome message.
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666885771963/image.png)
Select Welcome and press Edit.
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666885862892/image.png)
Click Update next to Audio File
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666885914881/image.png)
Now select Choose File, and select your file from your PC/Network.
(NB: The file format must be mono, MP3)
![](https://files.helpdocs.io/3h9lcu51c6/articles/0xyahhn8fi/1666886163818/image.png)
Click Update to load the file, and then select Back.
Your new file is now loaded.
Active Inbound from Teleproject UK