Webex & 3CX Softphone Troubleshooting Guide
If you use either the Webex or 3CX softphone app and are having connection or other issues; in the first instance follow these simple steps before reporting a fault.
Webex or 3CX Desktop / Laptop App
- Reboot your PC and test the Webex/3CX app to see if the problem persists.
- Make sure you have you have your login details to hand. (NB on 3CX your username is your extension.)
- If you are using Webex, make sure your password does not contain % or ^. If it does, email support@teleproject-uk.com and request a password change.
- Sign out of the app.
- Reboot your router by turning it off for a couple of minutes.
- Sign in to the Webex / 3CX app and test. If problem persists, follow the next steps.
- Remove the Webex /3CX app from your PC.
- Reinstall the Webex /3CX app onto your PC and login to the app and test again.
- Sign in to your Webex /3CX app on another device. If the test is OK, there is a problem with your PC / Laptop, see your IT support team.
Webex or 3CX Mobile App
- Turn your mobile off and then turn it back on and test to see if the problem persists.
- If your mobile is connected to wifi, disconnect and test the Webex / 3CX app using 4G data, if you know you have a good 4G connection. Also sign out and back in to the Webex / 3CX app.
- Reboot your router by turning it off for a couple of minutes, and then reconnect your mobile to the wifi and test. Also sign out and back into the Webex app.
- Make sure you have you have your login details to hand.
- If you are using Webex, make sure your password does not contain % or ^. If it does, email support@teleproject-uk.com and request a password change.
- Delete the Webex / 3CX app from your mobile.
- Reinstall the Webex / 3CX app on your mobile. Be very sure to install the correct app. Email support @teleproject-uk.com if you require assistance and attach a screen shot.
- Test to see if the problem persists.
- Sign in to your Webex / 3CX app on another mobile. If the test is OK, there is a problem with your mobile. See your IT support team.
