iCall Suite: Department Reporting
If your company operates with different Departments and/or Sites this report will detail how obtain a breakdown of incoming calls.
If you want to run this report for the month to date, please follow the instructions below:
Login into iCall, and from the home screen select Reports Catalogue either by clicking on the menu, or the Green Reports Catalogue tile.
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Then select User Reports
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Now select Extension Call Activity
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Now click on Apply Filters
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From the Select Date/Time drop select custom.
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Enter your from date and your to date.
Then select Call Types
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Uncheck Outgoing Calls, Internal Calls and Bounced Calls (These calls will be excluded from your report.)
Then select Levels.
Uncheck All Departments and from the drop down select Parts, Sales & Service
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If you wish to report on a particular site Uncheck all Sites.
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Then check the site(s) you wish to report on.
The select Apply Filters.
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You can now download your report.
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Select from the highlighted menu options to either Download a PDF File, Download a CSV Report, Email your Report; or Schedule your report.