Call Control
Call Control
You can control certain aspects of your softphone from the site using Call Control:
![](https://files.helpdocs.io/0wr30nnill/articles/uxlk4kk0hw/1642775774921/image.png)
If you are not on a call and your softphone is running you can put in a number to dial. This will call your softphone for you to answer and subsequently call the number you chose.
![](https://files.helpdocs.io/0wr30nnill/articles/uxlk4kk0hw/1643359348201/image.png)
When you are on a call the status bar will show that you are, and the Hold, Mute, End and Resume Call buttons will now work.
![](https://files.helpdocs.io/0wr30nnill/articles/uxlk4kk0hw/1642775850343/image.png)
Clicking on Transfer will popup all available agents to send the call to:
![](https://files.helpdocs.io/0wr30nnill/articles/uxlk4kk0hw/1643359390449/image.png)
Clicking on Follow Me will move the call to the destination of your choice. For example if you're on a call and need to leave your desk and want to carry on the call, simply add your mobile as a destination and click on the divert button and it will call your mobile for you to answer and carry on the call.
![](https://files.helpdocs.io/0wr30nnill/articles/uxlk4kk0hw/1643359424476/image.png)