ActivePay Union - Live Call Card Payment Solution

Updated by Tech Support

ActivePay Union Live Call - Card Payment Solution

ActivePay Union is a live telephone payment solution designed for merchants who are looking to secure their customers payment card details to PCI-DSS level 1 standards, specifically where only a small proportion of the calls received or made result in a transaction taking place.

We understand that for many organisations the scale of the undertaking required to secure all calls in and out of their business can be a expensive process, and although there are alternative methods available for taking payments using automated IVR systems such as our ActivePay Assist solution, there are many compelling reasons to keep the customer engaged and connected to representatives until a transaction has been completed.

ActivePay Union solves this dilemma by allowing representatives to effectively place the caller on hold for a very short period of time and then re-connect to customer via our PCI-Level 1 compliant platform, and therefore ensuring that when the customer enters their card payment details using their telephone keypad those details remain secure during the transaction process.

How It Works

Any agent or member of staff that needs to take card payments on a regular basis are provided with a dedicated payment line phone number and a set of login credentials for the ActivePay virtual terminal.

When a caller wishes to make a card payment the agent transfers the caller to ActivePay and then as soon as the line has cleared they dial the payment line again. This simple process reconnects the agent and caller in a PCI-DSS Level1 compliant environment.

To process the card payment the agent uses the ActivePay Virtual Terminal (VT) which is both browser based and avaialble as an iframe. The cardholder enters their 16 digit card number and three digit security code using their telephone keypay. DTMF tones are suppressed and the agent only sees **stars** not card numbers.

System Requirements

Agents will need to be able to perform a network transfer from their existing phone system. We recommend that the solution is not used with CPE phone systems, as the transferred call will be transiting across their network, thus keeping the organisation in scope of PCI compliance.

Each agent will be issued with a dedicated number, and we recommend that where possible, the customer call is presented with their original number, rather than the CLI from the phone system and that the Agent call presents a dedicated CLI and therefore allows the platform to correctly identify each calling party.

If a "hot key" can be configured for both the transferring of customers and agent re-connect, the period a customer is 'on hold' can be greatly reduced.

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