One-2-Many - 2. Adding Additional Features
In this section we will configure Voicemail, Missed Call Alerts, Introduction Message and Call Whispers.
To find out how to configure a basic One-2-Many setup click HERE
Voicemail
Firstly we will set the working hours to be open between 09:00 and 17:00, Monday to Friday.
Click edit next to Working Hours
Set the Day to Mon-Fri, Start Time 09:00, and Stop Time 17:00 and select Add.
Click back to go to the main screen
Next click edit next to Voicemail
You now have some options
Voicemail Options contains a drop down with the following selection:
- Use same voicemail for in and out of hours
- Use different voicemail for in and out of hours
Voicemail Style has two options
- Play the Audio Message only - This just plays an outgoing message and then hangs up the call
- Take a message and Email as an attachment - You will be prompted to enter your email address for voicemail delivery.
Voicemail Audio provides three options
- System Default - plays a generic system message
- Recorded Message- you will be provided with details to dial into the platform to record your message
- Upload Audio File - load your own Audio file in 16bit Wav or MP3 formats. (NB the file must be in mono)
When you have made your Selections select Save Voicemail.
Missed Call Alerts
Click update next to Missed Call Alerts from the Edit Service Screen
Select Email Options
- Single Email address: Enter your email address in the box below and press Save
- Email Group: Enter your group email address and press Save.
Refer to RNP Common Settings for setting up email groups
Introduction Message
This will play out a welcome message at the beginning of the call. For Example "Thank you for calling XYZ Company. Please hold while we connect your call".
Click update Edit to Introduction.
In the Style Drop Down you have the following Options:
- Not Required
- System Default - plays a generic system message
- User Recorded - you will be provided with details to dial into the platform to record your message
- Uploaded - load your own Audio file in 16bit Wav or MP3 formats. (NB the file must be in mono)
Both Recorded and Uploaded give you the option to name the prompt.
Click update to save.
Whisper
Click Edit next to Whisper
- Note Required
- System Default - plays a generic system message
- User Recorded - you will be provided with details to dial into the platform to record your message
- Uploaded - load your own Audio file in 16bit Wav or MP3 formats. (NB the file must be in mono)
Click update to Save
See Also: Pre-Recorded Audio Files
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