Comfort Messages
Comfort Messages play out to the caller when they are held in a Call Queue.
Comfort messages are a feature of the Active Inbound, Active iPBX and 3CX Hosted call queuing systems.
Michelle's Recordings
CF001M – Comfort 1
Your call is currently held in a queue. We are experiencing high call volumes at present and apologise for the wait. Please continue to hold and we will answer your call as soon as possible.
CF002M – Comfort 2
Thank you for holding. Your call is important to us. Please continue to hold and a member of our team will be with you as soon as possible. Alternatively, press 1 at any time to leave a message on our ring back service.
Kate's Recordings
CF001K – Comfort 1
All of our support team are currently busy helping other customers and your call is being held in a queue. Please continue to hold and we will answer your call as soon as an agent becomes free.
CF002K – Comfort 2
We are sorry to keep you. Please continue to hold and we will answer your call as soon as an agent becomes free. If you would prefer to leave a message on our ring back service please press 1 now.
