Virtual Reception - Disaster Recovery
The Active Inbound from Teleproject UK Virtual Reception provides a Disaster Recovery Feature.
This can be simply switched on when an unexpected event occurs, such as a power cut or staff sickness or any other event.
To Activate DR select RNP: Virtual Reception from the Call Handling menu.
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Now select configure next to the relevant Virtual Reception.
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To set up your DR service, select update next to DR Service.
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Your existing services are shown here.
Select Update next to DR Service.
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Now Select the service from the Drop Down.
All available services are listed here. If you need a new service created please contact your Account Manager or email support@teleproject-uk.com.
We will select our Disaster Recovery Service, and then click Save.
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We will now turn on Disaster Recovery.
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Click Invoke DR next to DR Service.
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The DR Status is now turned on, and the status changes to Disaster Recovery Invoked.
When you are ready to return to normal operation click Clear DR.