Number Translation Service - 3. Adding Voicemail
First we will create the Voicemail Box.
Select Global Settings from the Call Handling Menu.
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Then click Add New
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From the Category Drop down select Voicemail, and enter a name for the File. We will call this OOH Voicemail.
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Then click on File Upload to load your Audio File. The Audio File must be in MP3 format.
Repeat this process and name this file Busy/Unanswered Voicemail.
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We now have two Audio Prompts loaded.
We will now create the Voicemail Box on our Demo NTS Service.
Select Number Translation from the Call Handling Menu.
Then select Voicemail.
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Click Add New
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Name the service. In this case OOH Voicemail, then choose the OOH Voicemail from the Audio drop down menu.
(All your loaded prompts will appear in this drop down.)
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Now select an Action and you have a few options.
- Play Audio only.
- Take a message and email as an attachment to a single address.
- Take a message and email as an attachment to a multiple addresses.
- Take a message email link to single address.
- Take a message email link to multiple addresses.
- Take a message and send SMS alert.
Enter the email address you wish to use; or the mobile number if you prefer SMS alert.
Then click Create Voicemail Box.
Repeat the process and create your Busy/Unanswered Voicemail Box.
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You now have two mailboxes setup and ready to use.
We will now allocate them to the service.
Now click services.
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Then update next to Non-Delivery Action.
From the Voicemail drop down select Busy/Unanswered Voicemail. Then press Save.
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The Busy/Unanswered voicemail is now configured.
Click the Back button to return to the service setup screen.
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Click Schedule
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Next to Out of Hours select Update.
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Select OOH Voicemail from the Voicemail drop down.
Press Save.
Your voicemails are now configured within the system.
Go to: Number Translation Service - 4. Alternate Service Plans
Active Inbound From Teleproject UK
Active Inbound From Teleproject UK