Number Translation Service - 3. Adding Voicemail
First we will create the Voicemail Box.
Select Global Settings from the Call Handling Menu.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632142920594/image.png)
Then click Add New
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632143933593/image.png)
From the Category Drop down select Voicemail, and enter a name for the File. We will call this OOH Voicemail.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632144954651/image.png)
Then click on File Upload to load your Audio File. The Audio File must be in MP3 format.
Repeat this process and name this file Busy/Unanswered Voicemail.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632145498004/image.png)
We now have two Audio Prompts loaded.
We will now create the Voicemail Box on our Demo NTS Service.
Select Number Translation from the Call Handling Menu.
Then select Voicemail.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632150000053/image.png)
Click Add New
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632150058440/image.png)
Name the service. In this case OOH Voicemail, then choose the OOH Voicemail from the Audio drop down menu.
(All your loaded prompts will appear in this drop down.)
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632150819739/image.png)
Now select an Action and you have a few options.
- Play Audio only.
- Take a message and email as an attachment to a single address.
- Take a message and email as an attachment to a multiple addresses.
- Take a message email link to single address.
- Take a message email link to multiple addresses.
- Take a message and send SMS alert.
Enter the email address you wish to use; or the mobile number if you prefer SMS alert.
Then click Create Voicemail Box.
Repeat the process and create your Busy/Unanswered Voicemail Box.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632152719101/image.png)
You now have two mailboxes setup and ready to use.
We will now allocate them to the service.
Now click services.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632153626666/image.png)
Then update next to Non-Delivery Action.
From the Voicemail drop down select Busy/Unanswered Voicemail. Then press Save.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632153896420/image.png)
The Busy/Unanswered voicemail is now configured.
Click the Back button to return to the service setup screen.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632154687994/image.png)
Click Schedule
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632154809600/image.png)
Next to Out of Hours select Update.
![](https://files.helpdocs.io/3h9lcu51c6/articles/2anq7t94k4/1632154918279/image.png)
Select OOH Voicemail from the Voicemail drop down.
Press Save.
Your voicemails are now configured within the system.
Go to: Number Translation Service - 4. Alternate Service Plans
Active Inbound From Teleproject UK
Active Inbound From Teleproject UK